Customer Support Intern - Job Description

Position overview

ArcaPay is a financial technology (“fintech”) company that specialises in cross-border payment, foreign exchange and currency risk management solutions for businesses. It has offices in Vilnius, Lithuania, and London, United Kingdom. We are searching for a customer support intern in Vilnius.

Principal duties and responsibilities

  • Responding to client inquiries via phone, email, and chat in a timely and professional manner.
  • Providing accurate and helpful information to clients regarding our products and services.
  • Resolving client issues and escalating them to the appropriate team members when necessary.
  • Keeping accurate records of all client interactions and issues Identifying areas for improvement.


  • Currently pursuing a degree in finance, business, or a related field.
  • Excellent communication skills, both verbal and written.
  • Strong high school maturity examination results.
  • Good command of verbal and written English.
  • Desired qualities: numeracy, attention to detail, strong communication skills.
  • Prior experience in the financial services industry would be advantageous.
  • A sense of humour always helps.

We offer

  • Remuneration based on the candidate’s potential and experience (850- 1000 EUR/month gross).
  • Work in a dynamic team in a modern financial technology company.
  • Option to manage working hours with studies.
  • An opportunity to work from the company’s office in Vilnius and remotely.
  • Substantial responsibility from the early beginning.
  • Further career progression opportunities.
  • Excellent record covering financial and technology sectors on your CV.

This internship will provide valuable experience in the financial services industry and the opportunity to work with a dynamic team of professionals. Please send your CV in English to apply for this opportunity.

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