We are open for business with all companies incorporated in one of the European Union member states. There is a small handful of higher risk industries that we cannot service (please see the next question).

Due to regulatory restrictions, we are unable to service companies operating in the following industries: adult entertainment, diamond and precious metal merchants, e-money (including cryptocurrencies), financial services (including money service businesses) and gambling.

After pressing the “Register” button at the top right section of the website you will be prompted to choose between business and private accounts. After selecting the business option you will be asked to submit your login details and basic contact details for your business. At this point, you will be asked to upload (or email) required documents and once submitted your account will be placed in the approval queue. It may take several hours until the final approval.

After pressing the “Register” button at the top right section of the website you will be prompted to choose between business and private accounts. After selecting the private option you will be asked to submit your login details and basic contact information of yourself. At this point, you will be asked to upload (or email) required documents and once submitted your account will be placed in the approval queue. It may take several hours until the final approval.

To complete the registration process, we kindly ask you to provide an identification document for each director and shareholder controlling more than 25% of the company’s shares.

You can also attach and send the documents by email to info@arcapay.com

We charge no commissions or extra fees. As a foreign exchange broker, we make a living from currency conversions and thus our margin is included in the exchange rate displayed in the calculator. You don’t need to worry about transferring any additional money to cover transfer fees.

There are default minimum and maximum limits set in our system for security purposes, however please contact us directly if your transaction falls out of the default range. We will happily adjust your account limits to meet your needs.

ArcaPay does not process any cash transactions and thus accepts no payments in cash.

When your funding payment arrives, we strive to process each transaction as quickly as possible. Our commitment to you is the next business day delivery, however in practice 80% of transactions are completed on the same business day.

You can find all viable destination locations on the “Geographical coverage” page.

Your payment or a total amount converted via ArcaPay platform has reached the regulatory threshold or the payment destination is outside the EU.

You book a transaction on our website and fund it via local transfer from a bank account in your (company's) name. Once your funds arrive, we will pay the recipient in the desired currency via local transfer in their country.

After logging to your account click on “my account” and pick “edit profile” option from the drop-down menu.

You can change your password by visiting “edit profile” section and providing current password along with the new one.

By using “forgot password” function in the login popup, you will be able to reset your ArcaPay account password with your email address.

By choosing one of the additional verification option in the “Edit profile” menu you will be able to make your ArcaPay account more secure. Two-step verification sends additional security code to your email address or mobile phone so make sure that your contact details are correct.

You can see more detailed data by exporting your historical payments to .pdf or .csv file and opening it.

You can export all the data by clicking export pdf or csv icon on the right side just above the transaction history table in your account.