Have a question about ArcaPay or our services? Check out our frequently asked questions below or get in touch directly.
Is my business eligible?
What types of business are supported?
We are open for business with all companies incorporated in one of the European Union member states. There is a small handful of higher risk industries that we cannot service (please see the next question).
What industries are not supported?
Due to regulatory restrictions, we are unable to service companies operating in the following industries: adult entertainment, diamond and precious metal merchants, e-money (including cryptocurrencies), financial services (including money service businesses) and gambling.
Creating a business account
After pressing the “Register” button at the top right section of the website you will be prompted to choose between business and private accounts. After selecting the business option you will be asked to submit your login details and basic contact details for your business. At this point, you will be asked to upload (or email) required documents and once submitted your account will be placed in the approval queue. It may take several hours until the final approval.
Creating a personal account
After pressing the “Register” button at the top right section of the website you will be prompted to choose between business and private accounts. After selecting the private option you will be asked to submit your login details and basic contact information of yourself. At this point, you will be asked to upload (or email) required documents and once submitted your account will be placed in the approval queue. It may take several hours until the final approval.
Requirements for beneficial owners and directors
To complete the registration process, we kindly ask you to provide an identification document for each director and shareholder controlling more than 25% of the company’s shares.
Is there an alternative method to upload a document?
You can also attach and send the documents by email to firstname.lastname@example.org
How much does it cost?
We charge no commissions or extra fees. As a foreign exchange broker, we make a living from currency conversions and thus our margin is included in the exchange rate displayed in the calculator. You don’t need to worry about transferring any additional money to cover transfer fees.
Is there a minimum or maximum amount I can transfer?
There are default minimum and maximum limits set in our system for security purposes, however please contact us directly if your transaction falls out of the default range. We will happily adjust your account limits to meet your needs.
Does ArcaPay accept funds in cash?
ArcaPay does not process any cash transactions and thus accepts no payments in cash.
How long does the payment process take?
When your funding payment arrives, we strive to process each transaction as quickly as possible. Our commitment to you is the next business day delivery, however in practice 80% of transactions are completed on the same business day.
Which destination countries can I send money to?
You can find all viable destination locations on the “Geographical coverage” page.
Why have I been asked to upload an invoice?
Your payment or a total amount converted via ArcaPay platform has reached the regulatory threshold or the payment destination is outside the EU.
Which currencies can I convert?
How long does it take?
How does it work?
You book a transaction on our website and fund it via local transfer from a bank account in your (company's) name. Once your funds arrive, we will pay the recipient in the desired currency via local transfer in their country.
Can I edit my business profile?
After logging to your account click on “my account” and pick “edit profile” option from the drop-down menu.
How can I change my password?
You can change your password by visiting “edit profile” section and providing current password along with the new one.
What if I forget the login details of my ArcaPay account?
By using “forgot password” function in the login popup, you will be able to reset your ArcaPay account password with your email address.
How can I make my profile more secure?
By choosing one of the additional verification option in the “Edit profile” menu you will be able to make your ArcaPay account more secure. Two-step verification sends additional security code to your email address or mobile phone so make sure that your contact details are correct.
How can I see more detailed historical payment information?
You can see more detailed data by exporting your historical payments to .pdf or .csv file and opening it.
How can I export my payment history?
You can export all the data by clicking export pdf or csv icon on the right side just above the transaction history table in your account.
What do status indications mean?
You can create an account for your business in just a couple of minutes. If you would like to to find out more about our services, please leave your contact details and our representative will get in touch on the same business day to discuss your requirements in greater detail.