FAQ
Have a question about ArcaPay or our services? Check out our frequently asked questions below or get in touch directly.
Have a question about ArcaPay or our services? Check out our frequently asked questions below or get in touch directly.
A PEP is a person who are or who have been entrusted with prominent public functions as well as their family members or close associates of such persons.
Prominent public functions:
By law, we are required to prevent financial crimes, effectively implement measures to combat fraud, and comply with international sanctions. In implementing these requirements, we apply the internationally recognized principle of "Know Your Customer" (KYC). Thus, we must collect certain information about our clients to understand payment habits, sources of income etc. We need to constantly verify and update this information, which is why we regularly ask clients to provide or update their customer identification information and documents supporting payment transactions. We may ask you to provide or update the following:
For more information on what information and why collect please refer to the Bank of Lithuania website.
In progress - we are awaiting for your funds. It usually takes few hours to receive the funds.
Completed - Transaction is completed. You can find the estimated arrival time in the email confirmation.