Privacy policy

Our privacy policy

This Privacy Policy governs the manner in which ARCAPAY LTD collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Website" or "Site"). This privacy policy applies to the Site and all products and services offered by ARCAPAY LTD.

This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand the types of information we collect from you, how we use that information and the circumstances under which we will share it with third parties. By visiting and using our website you are accepting and consenting to the practices described in this policy.

For the purpose of the relevant data protection legislation, the data controller is ArcaPay Ltd, 35-37 Ludgate Hill, Office 7, London, EC4M 7JN, United Kingdom. ArcaPay fully complies with the Data Protection Act 1998 and all applicable data protection and privacy legislation.


We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, book a transaction, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. The information collected may be your name, email or postal address, phone number used during registration and your banking details used while booking any transaction. Futhermore, we also collect information that you provide to verify your account such as copies of identification documents or documents verifying identification from publically accessible databases. We collect personal information from you when you enter any promotions, competitions or prize draws via our service. We may collect information about you from other sources, including but not limited to: credit reference agencies, fraud preventions agencies and business directories or other publicly available sources. We may also collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include browser type, phone type, location, and/or IP address.


We may use the information collected for the following purposes:

1. To comply with legal and regulatory requirements;

2. To provide you with information and services you request and to give you a customised interactive experience as you use our service.

3. To send periodic e-mails and text messages. If at any time the User would like to unsubscribe from receiving future emails or text messages, we include detailed unsubscribe instructions at the bottom of each email and text message.

4. To notify you about changes to our service;

5. To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

6. To administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

7. To keep our Website safe and secure;


We adopt appropriate data collection, storage and data security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Our data processing technologies are professionally hosted by a company that specialises in hosting solutions. When you provide sensitive information to us, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.


We will contact you by email, SMS, phone and other ways only if you give us the information required to do so and do not indicate that you do not want to be contacted in these ways. You can tell us at any time that you do not want to be contacted by any these means by emailing [].


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


This privacy policy and any dispute or claim arising out of the privacy policy is governed by English law. Any dispute or claim arising out of or in connection with the privacy policy will be subject to the non-exclusive jurisdiction of the courts of England and Wales.


Questions, comments and requests regarding this privacy policy are welcome and should be addressed to